Frequently Asked Questions
Everything you need to know about your Touch925 Silver Jewellery experience.
Is the jewellery made of authentic 925 sterling silver?
Yes, every piece at Touch925 is crafted from genuine 925 Sterling Silver and comes with an authenticity certificate to ensure the highest quality and purity.
How should I care for my silver jewellery to prevent tarnishing?
To maintain its shine, store your jewellery in a cool, dry place within the provided airtight pouch. Avoid contact with perfumes, lotions, and water, and clean gently with a soft microfiber cloth.
What are your shipping timelines and costs?
We offer free standard shipping on all orders over $50. Orders are typically processed within 24-48 hours and delivered within 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 15-day hassle-free return policy. If you are not completely satisfied with your purchase, the item must be returned in its original packaging and unused condition for a full refund or exchange.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty covering manufacturing defects. This does not include accidental damage, normal wear and tear, or tarnishing due to improper care.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.